Shipping policy
At Hearthora.shop, we are committed to delivering your orders quickly, safely, and efficiently.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Saturday during business hours. Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Time
We currently ship across the United Kingdom.
Estimated delivery times:
- United Kingdom: 1–3 business days
Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to courier delays beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status in real time.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may be available from time to time.
Incorrect Address Information
Please ensure your shipping address is correct before completing your order. Hearthora is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact our support team and we will work with the shipping carrier to assist you.
Contact Information
If you have any questions regarding shipping, please contact us:
Email: support@hearthora.shop
Phone: +44 7538 296301
Hearthora
10–2 Polwarth Pl
Edinburgh, Scotland
EH11 1JB
United Kingdom