Privacy policy

This Privacy Policy describes how Hearthora.shop collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect certain information automatically, including:

  • Device information
  • IP address
  • Browser type
  • Time zone
  • Cookies and usage data

When you place an order or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and tracking updates
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

Payment Information

Payments are processed securely through trusted third-party payment providers. Hearthora does not store your full payment card information on our servers.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You can disable cookies through your browser settings at any time.

Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Customer support tools

We do not sell or rent your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.

Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: support@hearthora.shop
Phone: +44 7538 296301

Hearthora
10–2 Polwarth Pl
Edinburgh, Scotland
EH11 1JB
United Kingdom